CEOs and boards be warned, as the costs of a data breach have increased and the loss of consumer trust is expensive.
The results of the 2018 Cost of Data Breach Study are out and the news is not good. The latest key findings from the independent research study conducted by Ponemon Institute bring grave warnings for executives that insist on putting their heads in the sand about cyber security measures.
This year’s study reports the global average cost of a data breach is up 6.4 percent over the previous year to $3.86 million. The average cost for each lost or stolen record containing sensitive and confidential information also increased by 4.8 percent year over year to $148.
Of importance, encryption solutions are saving organizations big dollars. The extensive use of encryption reduced cost by $13 per capita, for an adjusted average cost of $135, down from $148 per record.
Organizations are losing customer trust and it’s expensive. The loss of customer trust has serious financial consequences. Organizations that lost less than one percent of their customers due to a data breach resulted in an average total cost of $2.8 million. If four percent or more was lost, the average total cost was $6 million, a difference of $3.2 million.
KEY FINDINGS INTO CYBER BREACHES
The global cost of data breach increased.
- The average total cost of data breach increased by 6.4 percent and the per capita cost increased by 4.8 percent.
- The average size of a data breach (number of records lost or stolen) also increased by 2.2 percent.
Data breaches are the most costly in the United States and the Middle East and least costly in Brazil and India.
- The average total cost in the United States was $7.91 million and $5.31 million in the Middle East.
- The lowest average total cost was $1.24 million in Brazil and $1.77 million in India.
- The highest average per capita costs were $233 in the United States and $202 in Canada.
Notification costs are the highest in the United States.
- These costs include the creation of contact databases, determination of all regulatory requirements, engagement of outside experts, postal expenditures, email bounce-backs and inbound communication setups.
- Notification costs for organizations in the United States were the highest at $740,00 whereas India had the lowest at $20,000.
The United States and the Middle East spend the most on post data breach response.
- Post data breach response activities include help desk activities, inbound communications, special investigative activities, remediation, legal expenditures, product discounts, identity protection services and regulatory interventions.
- In the United States, these costs were $1.76 million and $1.47 million in the Middle East.
Canada has the highest direct costs and the United States has the highest indirect costs.
- Canada had the highest direct cost at $81 per compromised record. Direct costs refer to the expense outlay to accomplish a given activity such as engaging forensic experts, hiring a law firm, or offering victims identity protection services.
- The United States had the highest indirect per capita cost at $152. Indirect costs include employees’ time, effort, and other organizational resources spent notifying victims and investigating the incident, as well as the loss of goodwill and customer churn.
The faster a data breach can be identified and contained, the lower the costs.
- For the fourth year, our study reports on the relationship between how quickly an organization can identify and contain data breach incidents and the financial consequences.
- For the consolidated sample of 477 companies, the mean time to identify (MTTI) was 197 days, and the mean time to contain (MTTC) was 69 days.
- Both the time to identify and the time to contain were highest for malicious and criminal attacks and much lower for data breaches caused by human error.
- Companies that identified a breach in less than 100 days saved more than $1 million as compared to those that took more than 100 days.
- Similarly, companies that contained a breach in less than 30 days saved over $1 million as compared to those that took more than 30 days to resolve.
Hackers and criminal insiders cause the most data breaches.
- Forty-eight percent of all breaches in this year’s study were caused by malicious or criminal attacks.
- The average cost per record to resolve such an attack was $157. In contrast, system glitches cost $131 per record and human error or negligence is $128 per record.
- Companies in the United States and Canada spent the most to resolve a malicious or criminal attack ($258 and $213 per record, respectively). Brazil and India spent far less ($73 and $76 per record, respectively).
Encryption to reduce the costs.
- The extensive use of encryption reduced cost by $13 per capita, for an adjusted average cost of $135, down from $148 per record.
Incident response to reduce costs
- In this year’s research, an incident response (IR) team reduced the cost by as much as $14 per compromised record.
- Hence, companies with a strong IR capability could anticipate an adjusted cost of $134, down from $148 per record.
Third party involvement in a breach and extensive cloud migration at the time of the breach increases the cost.
- If a third party caused the data breach, the cost increased by more than $13 per compromised record for an adjusted average cost of $161, up from $148 per record.
- Organizations undergoing a major cloud migration at the time of the breach saw the cost increase to per capita cost by $12, for an adjusted average cost of $160, up from $148 per record.
- The loss of customer trust has serious financial consequences.
- Organizations that lost less than one percent of their customers due to a data breach resulted in an average total cost of $2.8 million. If four percent or more was lost, the average total cost was $6 million, a difference of $3.2 million.
The loss of customer trust has serious financial consequences.
- Organizations that lost less than one percent of their customers due to a data breach resulted in an average total cost of $2.8 million.
- If four percent or more was lost, the average total cost was $6 million, a difference of $3.2 million.
Cryptoloc Technology is a global company providing encryption solutions to highly regulated industry sectors. Partnering with technology solutions providers, enterprise and government to secure data.